Siro/siro_service/lib/controller/mainController/pages/complaint.dart

import 'package:flutter/material.dart';
import 'package:get/get.dart';
import 'package:siro_service/views/widgets/my_scafold.dart';

import '../complaints/complaint_list_controller.dart';
import '../../../views/home/complaints/complaint_resolve_page.dart';

/// شاشة الشكاوى لموظف خدمة العملاء.
///
/// كانت هيكلاً فارغاً (`body: []`). الآن: قائمة مرتّبة بغير المحلول أولاً،
/// وتنبيه بالمتأخر، وفتح أداة التسوية بضغطة.
class Complaint extends StatelessWidget {
  const Complaint({super.key});

  @override
  Widget build(BuildContext context) {
    final c = Get.put(ComplaintListController());
    final cs = Theme.of(context).colorScheme;

    return MyScaffold(
      title: "View complaint".tr,
      isleading: true,
      body: [
        Obx(() {
          if (c.isLoading.value && c.complaints.isEmpty) {
            return const Padding(
              padding: EdgeInsets.only(top: 60),
              child: Center(child: CircularProgressIndicator()),
            );
          }

          return Column(
            crossAxisAlignment: CrossAxisAlignment.start,
            children: [
              // ‏المتأخر أولاً وبصرياً: رقم يجب ألا يكبر، فإخفاؤه في قائمة
              // ‏طويلة يعني أن أحداً لن يلاحظه.
              if (c.staleCount > 0)
                Container(
                  margin: const EdgeInsets.only(bottom: 12),
                  padding: const EdgeInsets.all(14),
                  decoration: BoxDecoration(
                    color: cs.error.withOpacity(0.08),
                    borderRadius: BorderRadius.circular(14),
                    border: Border.all(color: cs.error.withOpacity(0.3)),
                  ),
                  child: Row(children: [
                    Icon(Icons.warning_amber_rounded, color: cs.error, size: 20),
                    const SizedBox(width: 10),
                    Expanded(
                      child: Text(
                        '${c.staleCount} شكوى مفتوحة منذ أكثر من أسبوع',
                        style: TextStyle(
                            color: cs.error,
                            fontSize: 13,
                            fontWeight: FontWeight.bold),
                      ),
                    ),
                  ]),
                ),

              _Filters(c: c),
              const SizedBox(height: 8),

              if (c.visible.isEmpty)
                const Padding(
                  padding: EdgeInsets.only(top: 60),
                  child: Center(child: Text('لا شكاوى')),
                )
              else
                ...c.visible.map((item) => _ComplaintTile(item: item, c: c)),
            ],
          );
        }),
      ],
    );
  }
}

class _Filters extends StatelessWidget {
  const _Filters({required this.c});
  final ComplaintListController c;

  @override
  Widget build(BuildContext context) {
    const options = <String, String>{
      '': 'الكل',
      'Open': 'مفتوحة',
      'In Progress': 'قيد المعالجة',
      'Resolved': 'محلولة',
    };

    return Obx(() => Wrap(
          spacing: 8,
          children: options.entries
              .map((e) => ChoiceChip(
                    label: Text(e.value, style: const TextStyle(fontSize: 12)),
                    selected: c.statusFilter.value == e.key,
                    onSelected: (_) => c.statusFilter.value = e.key,
                  ))
              .toList(),
        ));
  }
}

class _ComplaintTile extends StatelessWidget {
  const _ComplaintTile({required this.item, required this.c});
  final Map<String, dynamic> item;
  final ComplaintListController c;

  @override
  Widget build(BuildContext context) {
    final cs = Theme.of(context).colorScheme;
    final status = item['statusComplaint']?.toString() ?? 'Open';

    final color = status == 'Resolved'
        ? Colors.green
        : status == 'In Progress'
            ? Colors.orange
            : cs.error;

    return Card(
      margin: const EdgeInsets.only(bottom: 10),
      shape: RoundedRectangleBorder(borderRadius: BorderRadius.circular(14)),
      child: ListTile(
        contentPadding: const EdgeInsets.symmetric(horizontal: 14, vertical: 6),
        leading: Container(
          width: 8,
          height: 44,
          decoration: BoxDecoration(
            color: color,
            borderRadius: BorderRadius.circular(4),
          ),
        ),
        title: Text(
          item['description']?.toString().trim().isNotEmpty == true
              ? item['description'].toString()
              : 'بدون وصف',
          maxLines: 2,
          overflow: TextOverflow.ellipsis,
          style: const TextStyle(fontSize: 14, fontWeight: FontWeight.w600),
        ),
        subtitle: Padding(
          padding: const EdgeInsets.only(top: 4),
          child: Text(
            'رحلة ${item['ride_id']} · ${item['complaint_type'] ?? 'عام'}'
            ' · ${item['date_filed'] ?? ''}',
            style: TextStyle(fontSize: 11, color: cs.onSurfaceVariant),
          ),
        ),
        trailing: Icon(Icons.chevron_left, color: cs.onSurfaceVariant),
        onTap: () async {
          final changed = await Get.to(
              () => ComplaintResolvePage(complaint: item));
          if (changed == true) c.fetch();
        },
      ),
    );
  }
}